Terms of service

Hillhouse Candle Studio 

Effective Date: 01/01/2025

Welcome to Hillhouse Candle Studio! These Terms of Service (“Terms”) govern your use of our website and online store (collectively, the “Services”) and your purchases of our products. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, please do not use our Services.

1. Who We Are

  • Business Name: Hillhouse Candle Studio

  • Address: 9 Royal Lodge Avenue, BT8 7YR, Belfast, UK

  • Email: hello@hillhousecandlestudio.com

  • VAT Number: GB 354450310

We are a Northern Ireland-based business selling candles and related products directly to consumers. Our Services are powered by Shopify, which provides the online platform for our store.

2. Age & Account

  • By using our Services, you confirm that you are at least 18 years old.

  • If you allow minors to use our Services, you accept responsibility for their use.

  • You must provide accurate and complete account information and keep it up to date.

  • You are responsible for the security of your account credentials and any activity on your account.

3. Products & Descriptions

  • We make every effort to accurately describe our products, including images, colours, sizes, and materials.

  • Actual products may vary slightly due to monitor/display differences or natural product variations.

  • All product information is subject to change at our discretion.

  • Certain products may be limited in quantity or discontinued at any time.

  • Our candles comply with relevant UK safety standards (e.g., BS EN 15426 / BS EN 15493).

Statutory Consumer Rights: Nothing in these Terms affects your legal rights under Northern Ireland consumer law, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.

4. Ordering

  • By placing an order, you are making an offer to purchase from Hillhouse Candle Studio.

  • We may accept or reject your order at our discretion. Orders are accepted only once we confirm processing and payment.

  • Please review your order carefully. Once accepted, we may be unable to cancel it.

  • Orders must be for personal use only, not for resale.

Returns & Refunds: All returns and refunds are handled according to our Refund Policy [LINK], which complies with UK distance selling regulations.

5. Prices & Payment

  • Prices displayed are in GBP (£) and include VAT where applicable unless stated otherwise.

  • Shipping, customs, and handling charges may apply.

  • Prices, discounts, and promotions may change without notice.

  • You agree to provide accurate payment information and authorise charges for all purchases.

6. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by carriers, customs, or events outside our control.

  • Risk of loss passes to you when the product is handed to the carrier.

7. Intellectual Property

  • All content on our Services (text, images, graphics, product names, logos) is owned by Hillhouse Candle Studio or our licensors.

  • You may not copy, reproduce, distribute, or use content without our prior written permission.

  • Our trademarks (including “Hillhouse Candle Studio”) are protected; you may not use them without consent.

8. Optional Tools

  • Our Services may include third-party tools. We provide these “as is” and are not responsible for their performance.

  • Use any optional third-party tools at your own risk and according to their terms.

9. Third-Party Links

  • Our Services may contain links to third-party websites. We do not control and are not responsible for third-party content, products, or services.

  • Any dealings with third parties are at your own risk.

10. Feedback

  • Any suggestions, reviews, or feedback you provide may be used by us freely, including commercially.

  • You warrant that your feedback does not infringe any third-party rights or contain malicious content.

11. Errors & Omissions

  • We may correct errors or omissions in product descriptions, pricing, or promotions without prior notice.

  • We reserve the right to cancel or update orders if information is incorrect.

12. Prohibited Uses

You may use our Services only for lawful purposes. Prohibited actions include:

  • Violating laws or intellectual property rights.

  • Harassment, abuse, or offensive conduct.

  • Uploading viruses or malicious content.

  • Spamming or attempting to extract personal information from others.

  • Circumventing security features.

Violation may result in suspension or termination of your account.

13. Termination

  • We may terminate or suspend access to our Services at any time, without notice, for any reason.

  • Sections that naturally survive termination (e.g., Intellectual Property, Disclaimer, Limitation of Liability) will continue to apply.

14. Disclaimer of Warranties

  • Our products and Services are provided “as is” and “as available.”

  • Except as required by law, we disclaim all warranties, including merchantability, fitness for purpose, or non-infringement.

  • Some jurisdictions do not allow the exclusion of implied warranties, so some disclaimers may not apply to you.

15. Limitation of Liability

  • To the fullest extent permitted by law, Hillhouse Candle Studio and its affiliates are not liable for indirect, incidental, or consequential damages.

  • Liability for faulty products is subject to statutory consumer rights and cannot be excluded.

16. Indemnification

  • You agree to indemnify Hillhouse Candle Studio, Shopify, and affiliates for claims arising from your breach of these Terms, violation of law, or misuse of Services.

17. Governing Law

  • These Terms are governed by the laws of Northern Ireland.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.

18. Changes to Terms

  • We may update these Terms at any time. The most current version is always on our website.

  • Continued use of our Services after changes constitutes acceptance of the updated Terms.

19. Contact Us

Questions about these Terms or our Services should be sent to:

Hillhouse Candle Studio
Email: hello@hillhousecandlestudio.com
Address: 9 Royal Lodge Avenue, BT8 7YR, Belfast, UK